Artist FAQ

It is completely free to have a Beloud account and to upload your products.
Because Beloud is more than an online shop. In Beloud you have a space with an infinite number of possibilities at your disposal. In addition to the online shop, where you can run promotions and special events to improve your sales, your products will be present in all the magazine apps that run with Beloud technology, multiplying your visibility.
Your Beloud artist page is a great business card for the industry (agents, labels, press, festivals, venues) or any fan that wants to meet you. In one page, you will present your photo, videos, music, bio, contacts, concerts and social networks in an attractive way. Control your artist page in all magazines apps. If you want to know what an app magazine is click here
And having a shop in Beloud with your products is completely free.
Yes. The use of Beloud as a shop does not exclude the use of other platforms. The advantage of Beloud is that it integrates other services that can be very useful to increase your number of fans and expand your music.
No. Beloud does not offer a digital aggregation service.
We have an email address at your disposal so you can send us any questions or suggestions cs@beloud.co
If you want to delete your account, contact us at cs@beloud.co
Once you log in the artist administration area, you can edit your profile and change your data in “Artist Page” and “Personal Information” sections. You can see an example in the link down below. How can I edit my personal and public profiles?
Your username is personal, yours, so Beloud will not change your name or edit your information, unless you provide incorrect, inappropriate or harmful information.
Beloud complements your official website. You can link your website with your Beloud shop or your Beloud artist page.
It means that you have not yet confirmed your email address from the link that has been sent to your mail.
When an artist is registered, or claimed, we verify that the information is truthful and that the person who registers that artist is responsible or is authorised to speak on behalf of the artist. Beloud launches its verification process, in order to ensure that all the information that Beloud contains is correct and we avoid identity impersonations.
The administrator of an artist account is a person authorised to sell, collect, publish, speak or act on behalf of the artist. This person can be the artist (either a natural person or a company), a member of a group or a manager for example.
Currently an email can only manage the account of one artist. In case you want to administer several artists, you will need an email associated with each artist and Beloud will validate each of those emails associated with each artist.
You need only the express approval of the artist. It has to be verified by Beloud that you have that approval.
If you detect fraudulent use of an artist account, please contact Beloud at admin@beloud.co
MusicBrainz is a project of the American non-profit MetaBrainz Foundation, which aims to create an open content music database. The MusicBrainz key is the only identifier associated with your artist. In several occasions, there are possible confusions due to similar names. With your MusicBrainz ID we can identify who you are as an artist in an unambiguous way.
https://musicbrainz.org/
Beloud automatically assigns a name for the URL of your personal web page based on your Artist name. The URL will always be available in the "Personal Information" section in your administration area so that you can share your page. What is my personal artist website in Beloud?
Within your artist administration area, in the "Personal Information" section you can select the currency you want to use. How do I select the currency in which I want to sell?
This is the identifier (number and letters) needed to generate and receive invoices.
If you are European and need to operate in Europe for your activity, you can register in the Registry of Intra-Community Operators and in that case, when you issue invoices to a company from a European country different from yours, or you receive an invoice from a Company in a different European country, VAT will not be included.
You can check if you are registered on the following website:
http://europa.eu/youreurope/business/vat-customs/check-number-vies/index_es.htm
Yes, to have an artist account in Beloud, it is mandatory to have a PayPal account, this offers more payment options to your fans and you will increase your sales.
The means of payment that Beloud allows are the payment with credit or debit card, payment with PayPal or payment with bank transfer. You decide which payments you want to accept in your artist administration area in the "Personal Information" section. PayPal is mandatory as one of them. By enabling payment with PayPal, you automatically enable payment by card.
It is simple. When a fan buys a physical product, he can decide to make the payment through transfer if you have enabled the option in your artist administration area (Bee Pro). In that case, when a fan places the order, the information needed to make the transfer is sent to his email. In "Manage Orders” section, you can keep track of all orders. When a user pays an order, either because he makes a transfer or because he gives you the money directly, you must change the order status from "unpaid" to "paid".
To get the most out of your images, the sizes and weights should be:
Cover image: 1920 x 1080 px, minimum width of 1300px and 950Kb maximum size. Head of profile image: 1024 x 379 px. 1024 px would be the minimum width and 950Kb the maximum weight. You can also get an idea of how your cover photo will be in the mobile version by clicking on the "View in mobile" button. You have to take into account that will appear only the central part of the image. You can also get an idea of how your cover photo will be in the mobile version by clicking on the You can also get an idea of how your cover photo will be in the mobile version by clicking on the Thumbnail image: the recommendation is a square image of 300 x 300px, minimum width 256px and maximum size of 950Kb. Thumbnail image: the recommendation is a square image of 300 x 300px, minimum width 256px and maximum size of 950Kb. Product images: the minimum width is 512px and the size must be less than 950Kb. Product images: the minimum width is 512px and the size must be less than 950Kb.
Windows
Paint is the free image editor that is present on all computers equipped with the Windows operating system. Here are some guidelines so you can reduce the size in pixels of your pictures, remember that in order to make your image as impressive as possible, the appropriate size of the pictures must be 1920 x 1080 px.
1. Before resizing an image in Paint, create a copy of the file so you do not lose the original. This way you can go back and make new changes if you are not satisfied with the results.
To create a copy of the image file, right click on the file icon and select "copy". Then right click on a blank space within any folder and select "paste" and the copy of the image will be created.
2. Open the image in Paint. Right click on the image file and select "Edit" to open it in Paint.
3. Click the "Resize" button. This option is in the "Home" tab, but you can also access it by pressing Ctrl + W. Now it will be open the "resize and skew" pop up window.
How can I change the dimensions of a picture? (Px) 4. Use the fields in the "resize" window to adjust the size of the image. You can adjust the size by percentage or by pixels. If you choose "Pixels" you can enter the exact size you want the image to have. You can also enter a size larger than 100% if you want the resulting image to be larger than the original image.
By default, Paint maintains the original aspect ratio, so when you enter a value in one of the fields, the other value will be automatically updated. This prevents the image from distorting, stretching or flattening. If you want to determine the horizontal and vertical size freely, uncheck the "Maintain aspect ratio" box and enter the values that you consider in the horizontal and vertical size fields.
Remember that if you enlarge an image above the original size, this image will be pixelated. If you want to have the best image possible, we recommend that you do not enlarge your photos above the original size. If you make a picture smaller than its original size, you will not have the pixel resizing problem.
5. Click "OK" to view the image with the new size. Once you press "OK", the image will be adjusted according to the values you set. Paint does not have a preview, so to see the changes you'll have to apply them.
If you are not happy with the results, press Ctrl + Z to undo them. You can also click the "Undo" button at the top of the window, next to the "Save" button.
How can I change the dimensions of a picture? (Px) 6. Save the edited image. Once you're happy with the new image size, save the changes you made to the file. Click the "File" tab and select "Save As." In "Format", choose "JPEG image". You can put the name you want to the file and choose the location where to save it.
Mac OSX
Use Preview to edit the pixel size of your images on Mac OS operating systems.
1. Create a copy of the image file. It is always a good idea to create a backup before resizing an image. This way you can go back and make new changes if you are not satisfied with the results. Click on the icon of your image file, press Command + C and then press Command + V to create a copy in the same location.
2. Open the image in the Preview application. Usually, you can open it just by double-clicking the file as it is the default application for opening images in the OS. If the image is opened with another program, you can right click on the file and select "Open with", "Preview".
3. Click on the "Tools" menu and choose "Resize": A new tab will open from which you can resize the image. How can I change the dimensions of a picture? (Px) 4. Click the drop-down menu to select the units you want to use. You can choose "Pixels", "Percentage" and other units of measure to determine the size of the image. Choose "Pixels".
5. Enter the new width and height of your image. These two fields are linked, so if you change one the other will automatically change to keep the correct proportions. This is to prevent the image from being deformed. If you want to modify these fields freely, you must remove the "Adjust size proportionally" mark and this will unlink both fields.
6. Check the size of the new file. You can check the size of the new file before applying the changes if you look at the bottom of the window. This is quite useful if you are going to adjust the size of the image due to the size limitations of the platform.
7. Click "OK" to apply the changes. The image will be adjusted according to the settings you have set. If you are not satisfied with the results, you can press Command + Z to undo the changes and return the original size.
8. Save your file. If you agree with the new size, you can save the changes you made to the file. Click the "File" menu and select "Save" to save the changes.
Mobile and Tablet
There are plenty of applications that can help you to modify the sizes of the images in this type of devices, then we give you the names of some of them.
Android
  • Photo & Picture Resizer
  • Resize Me!
  • Image Shrink
Apple
  • Resize it
  • Image Resizer +
  • Desqueeze
Online tools. There are many free tools that will allow you to reduce the size in Mb of a picture without losing quality. All these tools work in a similar way, you just have to drag a photo to the place where the tool indicates you, and save it in jpeg format. Some of these tools are TinyPNG, Smush.it, Compressnow o Compressor.io among others.
The maximum weight of the photos in Beloud is of 950KB generally and of 20Mb for the promotional photos.
It is the identifier that Deezer has assigned you as an artist, and it is used to be able to automatically associate songs or playlists with your profile.
In case you want some specific Deezer songs to appear in your artist page, both on the web and in the different applications that integrate the Beloud technology, you can indicate their identifier. To do this follow these steps: 1: Log in to Deezer: 1: Log in to Deezer: 2: Find the song you want to include: 2: Find the song you want to include: 3: Locate the song in the list: 3: Locate the song in the list: 4: Right click on it: 4: Right click on it: 5: Click on Share: 5: Click on Share: 6: Click the icon </> 6: Click the icon  </> The ID of the song will appear in its corresponding section and at the end of the URL: The ID of the song will appear in its corresponding section and at the end of the URL: You can test if you added it successfully by clicking "Listen". You can test if you added it successfully by clicking
To find the Deezer ID of your artist see this link click on "ARTIST" To find the id of Deezer of your artist click on ARTIST And enter the name of your artist. And enter the name of your artist. To find the ID of one of your artist's song follow these steps: 1: Log in to Deezer: 1: Log in to Deezer: 2: Find the song you want to include: 2: Find the song you want to include: 3: Locate the song in the list: 3: Locate the song in the list: 4: Right click on it: 4: Right click on it: 5: Click on Share: 5: Click on Share: 6: Click the icon : </> 6: Click the icon : </> The song ID will appear in its corresponding section and at the end of the URL: The song ID will appear in its corresponding section and at the end of the URL: You can test if you added it successfully by clicking "Listen". You can test if you added it successfully by clicking
In the artists administration area, within the "Artist page" section you can add up to four videos, just enter the identifier of the video. Here's an example:
If the full URL of a video on YouTube is this https://youtu.be/HniSbVduTFo
Its identifier will be the characters to the right of the last slash bar: HniSbVduTFo
You can find it at the end of the URL: Its identifier will be the characters from behind the last sidebar, ieHniSbVduTFo Or on the Share button: Or on the Share button: Your identifier
In the artist administration area, in the "Artist page" section you have the option of introducing your social networks. In the artist administration area, in the
It’s really simple, just go to your administration area (Bee Pro) and on the “Concerts” section click on the button “Add concert”. How can I add a concert? You can add all of the concert/’s information to a pop-up window: date and starting time, the venue, if there are more artists playing that event, ticket links and the image that will appear in the event/’s description.
Don/’t forget that in Beloud you can sell you tickets as if you had your own ticket agency. If you put a ticket for sale through Beloud and you link it to a concert, the link to that concert/’s online sale will appear automatically on your page/’s concerts list.
By default, the photos that will appear will be the ones that you have on your artist/’s page, but you can change them by clicking on the image. The recommended dimensions are 1024x379px for the big image and 175x175 for the thumbnail. How can I add a concert? To add links to the tickets/’ sale, click on “Add link to the ticket sale” and write the name of the ticket agency and the chosen URL. You can also put your own tickets for sale through Beloud. To know how, visit the Tickets FAQ here here How can I add a concert?
To add a venue that doesn\’t appear on the list click on “The venue is not in list” and complete the required information to create it. You\’ll need to add the venue\’s name, country, city and address. If the venue is a public space, write how it\’s called in the “Name” section. For example: “Times Square”, “Regent's Park”, etc. How can I add a venue that doesn’t appear on the list? Once you have added the venue, it has to go through a validation and creation process run by Beloud. While it\’s being created, the venue will appear under the name “Pending of creation”. Don\’t worry; as soon as it\’s validated and created, the venue\’s name will change automatically.
Click on “Add artist” and complete the section “Artist\’s name” as well as the social media accounts (you can add as many as you want by separating them with comas). Once you\’ve done this, the artist will go through a validation and creation process run by Beloud. As soon as the artist has been created it will be added to your concert automatically. How can I add an artist that doesn’t appear on Beloud to my concert?
Both your past and future concerts will appear at the bottom section of your artist page.
In the “Concerts” section of your administration area (Bee Pro). Choose the concert you want to modify by using the dates’ options. Then click on the “Edit” button. How can I change my concerts’ information?
Yes. To delete it click on the “Delete” button and it will be deleted automatically. Can I delete a concert?
Having a shop and an artist page in Beloud is completely free. Beloud charges a 10% commission on each sale. In digital sales, we retain an additional 8.5% that goes to the performance rights organization that deliver this amount to the authors and composers of the songs.
There are no monthly fees or commitments. Beloud receives an income only if you receive an income, we work for the common success.
Beloud only receives an income if you receive an income, our vision is based on contributing to create a sustainable music industry. You will see that Beloud applies a 10% commission on your digital sales before taxes and an additional 8.5% that goes to the performance rights organization that deliver this amount to the authors and composers of the songs.
Beloud's commission on physical sales is 10% of the amount paid by the buyer before shipping and taxes.
Approximately: € 0.35 + 3.4% if the sale is in euros, £0.2 + 3.4% if in pounds sterling, $0.3 + 3.9% if in US dollars. If you want to expand the information you can see it in the following link.
Since January 2016, the European Union obliges the payment of a sales tax for all digital songs or albums in the country where the purchase takes place. That is to say in Spain 21% would be applied, in Germany 19% ... A quarterly VAT declaration and deposit in each of the countries where sales occur is mandatory.
We take care of this management for the artist. We inform and make the deposit of the VAT generated in each country.
You can decide that the price of the item will be tax-inclusive or you can indicate the tax separately when the buyer is from your country, or in the case of the United States, when the buyer is from your same state. In that case, when a buyer is from your country (or from your state in the United States) in the payment of the order the taxes will appear differentiated, and when he/she is from outside your country (or state in USA) the order will not have taxes applied.
Each time a sale of a digital song occurs, a percentage of the income should go to the authors and composers of the song. This is so as in many cases the artist is not necessarily the composer/author (it may be because the artist has played a song composed by a third party or a collaboration, because not all members of the Artist are composers or because one of the composers/authors is no longer a member of the artist).
We have agreements with the main performance rights organization of authors. They are responsible for delivering these amounts to the authors, corresponding to each song and depending on where the sale takes place they will apply some conditions or others (8.5% for Spain).
In the case of payment via PayPal or credit card, when the purchase is made. In the same transaction, we discount the amount of Beloud\’s commission (in the case of digital sales, also the amount for the author performance rights organization, and VAT in the case of a European buyer) and the rest is sent automatically to the artist's account.
In the case of transfer, you receive the income directly in your bank account when the buyer does the transfer.
Every time you receive a payment by transfer, the amount comes directly to you and therefore Beloud cannot automatically deduct the commission from Beloud as it is done in the case of payment with PayPal or credit card. This sales commission of Beloud is added to the "Commission pending payment" and when the next sale with credit card or PayPal occurs, the "Commission pending payment " will be subtracted from the amount that will be sent to the artist associated to that order. What is
At Beloud, you have the option to increase your sales by offering your whole digital discography in one package. You can define the percentage of discount that will be applied to the total of your digital discography. For example, if you have three digital albums, each for an amount of € 10, and you define a 30% discount, you will be applying a discount of 30% on 30 € which is the amount of all digital discography and the price a fan will have for the whole digital discography will be 21€. This option is very interesting, it fosters the loyalty of the fan and encourages a purchase that means a higher income and you have no manufacturing or shipping costs so it's a great tool to encourage your sales.
At Beloud, we want your relationship with the fan to be more yours than ever, so you decide what general or particular shipping conditions you want to present to your potential buyers, such as which countries you are shipping to or what shipping times for each order, preferences...
Your return policy is yours and nothing more than yours, you decide how you want to manage returns between your fans and yourself, such as who pays for the return shipping cost, what repayment terms you set…
Do not forget to take into account the legislation of your country, for example in the case of Spain the minimum term to be provided to a buyer is 14 calendar days in the case of physical products. In the case of digital products, the same deadline is available as long as the download has not been made. Once the song or disc has been downloaded, the right to the return is lost.
Just enter the administration area of the artist, enter "My Shop" and select the item you want to modify by clicking the "Edit" button. Within the edit menu, you have the option to change the category of the product among many other editing options.
Yes.
The minimum amount for the products in no case can be less than 0.99 (€, $US or £). But you always have the option of offering a digital song or physical CD for the purchase of a product at no additional cost to the user.
Whenever you want you can update your products, our recommendation is that you keep your catalog of products as up to date as possible to improve your sales. You only have to enter in your administration panel, and from "My Shop" you can add or edit both your physical and digital products.
Beloud allows you to sell your products and charge them through wire transfer if you wish it. Once the buyer selects the payment with transfer, you can agree with a direct payment instead of through wire transfer.
It is possible that there has been a technical interruption for maintenance of Beloud systems. If this is the case we apologize, it will be available soon for sure.
In the artist's management profile, you define the currency in which you want to receive the payments, and all your products will be passed to that currency. You cannot have different currencies for different products, but you can change the currency in which you want to receive the income.
Shop menus and all the messages are in different languages depending on the language of the user's browser. The products are maintained in the language in which you have entered them. That is why it is very important to choose self-descriptive images.
The URL of the shop is visible in your artist administration area in "Personal Information" and at any time you can know what products are published in your shop if you go to "My Shop". How do I know which products appear in my shop and on what page? You can preview the shop or how a product is displayed on it by clicking on this icon on the product cards. You can preview the shop or how a product is displayed on it by clicking on this icon on the product cards.
Something very important that goes with our philosophy is that the artist itself, without pressure from third parties, decides the price of its products. You know your fans better than anyone else and the most effective prices for your products. Having said that, we have access to an infinite amount of data and we can offer you some recommendations.
For digital album of seven songs or more, artists maximize their profits if they set a price of about 7€ (for a new album you can increase it). For an EP or short albums of about six songs or less 4€ is a good price. But we repeat that it is only a recommendation, if you are certain that your digital album will sell well for € 18, go ahead with it!
The minimum selling price allowed by the platform is €0.99.
We believe that the music you make has to generate a return, a small income. If you sell a digital song for 0.99, the amount after taxes and commissions that the artist receives is approximately 0.50 (PayPal charges 0.45).
We do not manufacture or ship in your place.
You just have to go to your "Personal information” area in the "Active Countries” section. There you can see the "Active countries”, those in which your product will be sold, and “Disallowed countries”, those in which it will not be sold. The option for you to change your preferences as many times as you consider necessary will always be available. Within the form of adding a product
The order of the albums in the shop is set according to the last one that has been published. In case you want one of your products to appear first, just edit it and save it.
Yes, to change the order of songs on an album just click on the song and drag it into the list to the position you want. click on the song drag it into the list to the position you want. Change of order ready
In the administration area, inside "My Shop" section, you have the detail of the digital and physical products that you have for sale, in the upper are the ones that you have currently available for sale. At the bottom, under the heading Unpublished Products, are all the products that are not visible in your public shop. In the administration area, inside In case that is not clear, all published products are followed by this icon tick and the unpublished would have this other cross
In the administration area, inside "My Shop", you can see the products that are published and at the bottom of each product card you will see the buttons In the administration area, inside Click tick and the product will automatically go to your unpublished list.
YES, you need all permissions as well as the rights to sell music!
Got to the section “My shop” in your administration area (Bee Pro) and click on the “Tickets” button. Then, click on “Add new ticket”. This will open a pop-up window where you will be able to complete all the required information to create your ticket:
  1. In the “Info” section you will have to add the concert\’s name, the price of the tickets, the number of tickets to sell (the “stock”) and choose which percentage of taxes will be applied to the ticket (if you don\’t specify the percentage, it will appear as taxes included). You will be able to add a small description of the event, too.
  2. In the “Image” section it will appear your Beloud\’s front-page photo by default. You can change it by clicking on the “Select file” button. We recommend choosing a picture wider than 512px and no larger than 950kb.
  3. In the “Concerts” section you will have to complete all the required information about the concert, such as starting time and the venue information. If you choose a concert which already exists in Beloud, its data will be uploaded automatically (you will still be able to make changes to the ticket information) and the tickets will be linked to the concert on your artist page. To do so, click on “Link the ticket to an artist’s concert” and choose the desired concert.
  4. In the “Time” section you will have to choose your time zone (if you don\’t know which time zone you are in, you can look it up here: https://www.timeanddate.com/time/zone/) and also at which time you want to start the ticket sales. By default, the tickets will start selling immediately and the sale will be available up to one hour before the concert starts. You can change these options by unchecking the boxes for the start and finish times.
Finally, just click on the “Save” button to create your ticket.
You can see the appearance of your tickets by clicking on the button on top of your ticket.
If you click on the button you will be able to download a list with the attendees to your concert and their booking references. Only those who have made the payment will appear. In the “Order management” section you can also see detailed information about the users who have made a purchase..
Users can pay through Paypal, credit/debit card, bank transfer or cash.
By clicking on the button, you will access a section named “Available tickets”. Here you can change the number of tickets in stock.
You can delete a ticket by clicking on the button if it hasn’t already been purchased. In case it has been purchased, it will be only possible to finish the sale, by clicking on the . Users will no longer be able to keep buying tickets, but it will remain visible in Beloud.
Yes. To end ticket sales, click on the cross button and the sale will end. The users won’t be able to keep buying tickets, but the ticket will remain visible in Beloud.
No. The full details about this can be found in "Terms of Use". But the summary is that we only assume the logical rights to be able to provide the service. For example, the non-exclusive right to host on our website the music you have uploaded, sell it on your behalf, show the lyrics of the songs that you have introduced and to display the song or album artwork.
When you upload a digital song or album, you input a price for the article and define in which regions you want it sold and in which it you do not. Once you publish the album or song, they appear in the list of your products for sale.
The price that you establish for the article will be the final price that the user is paying, taxes included. From that price, the necessary amount will be deducted for taxes (which only exist in the case of Europe and that correspond to the VAT of the country where the product was sold), Beloud\’s commission (10% before taxes) and the amount that is sent to performance rights organization.
To ensure the quality of the product sold and to meet the expectations of fans, it is imperative to upload the digital song in uncompressed formats such as .wav. Beloud will offer the fan the possibility to download it in .mp3 or .wav, always using high-quality compressions.
This may be because we need the audio files in uncompressed .wav format, if your file is in mp3 you will not be able to use it.
Export studio songs directly into this format using the audio editing program you have. If you are importing songs from a CD, you only have to import them by selecting them as a .wav format.
We strongly recommend that you do not do this. The resulting audio will not sound good and your fans expect to get a high-quality download. So, they may end up asking for a refund of their money.
We believe quality matters, but it's not the only thing. You need to present your files on the mostly used sampling frequencies. In this regard, we recommend that you always use sampling frequencies of 44.1 KHz or 48 KHz.
As with the sampling frequency, we recommend that your songs be in 16 or 24 bits, those are the most-used formats and where you will get the best quality.
The maximum size allowed by Beloud is 150 Mb, which corresponds approximately to a 15-minute song. There is no size limitation for an album.
Our terms of use require you to be the owner of all rights to the content you have uploaded to the website or that you have acquire all the rights for their sale.
  • Symbols of social networks or information (i.e. Facebook links, Twitter users, etc.).
  • Contact information (ie email addresses, telephone number)
  • Pornographic images
  • Price Information
  • Copyrighted images
  • File scanned from a CD (must be a cover prepared for sale).
  • UPC bar codes
  • The cover image is blurred, pixelated or has other quality issues.
  • The cover page promises content that the album does not contain (i.e. "includes a DVD", "includes free stickers", etc.)
  • The cover sells another product (i.e. goods, other albums by the same artist, etc.)
No. Beloud does not add any metadata to the songs.
Yes, as long as its size does not exceed 150Mb. And you have to bear in mind that it will appear as an album with a single digital song in the shop.
Within each digital album, in your administration area, you can edit your songs, change their order or delete them. Within each digital album, in your administration area, you can edit your songs, change their order or delete them.
Consider that your fans want to know everything about you. The more information you enter into your products, the happier your fans will be and the more likely you are they will buy again. Beloud provides a space to be able to add the lyrics of the songs when you add or edit the song, for each digital song.
You always have the option to add products and publish them or leave them unpublished as you desire. When an item is unpublished it is not visible in your shop for buyers. What you have to bear in mind is that the publishing process is neither automatic nor programmable. If you want an article to be visible in your shop you will have to publish it.
No
Our vocation is to facilitate the channels that unite end users and artists, we do not manufacture or send third party merchandising.
You can define for each article the cost of shipping it in your country, in your region (for example Europe) and in the rest of the world. You can also define those same costs for the successive articles that are sent (second, third ...).
The cost of shipping the most expensive "first product" among the products is taken, and to this the cost of sending "additional product" of the rest of products is added.
For example, if the cost of sending a T-shirt is 3€ for shipping one and 2€ for the next, and a CD has a shipping cost of 1.5€ for the first and 1 € in the following then if a user bought a T-shirt and a CD the shipping cost that will be charged would be 3€ + 1€ = 4€ If a fan buys two or more physical products, how are shipping costs calculated?
All products can be categorized among CD, vinyl, t-shirt, sweatshirt, other.
With "save" you can save your information at any time during the process of creating a product and as long as there is no incorrect data this product will go to the list of unpublished products. If you click the "save and publish" button and you haven't completed the mandatory data an error message will appear. Otherwise, the product will be published in the shop right away.
In "My Shop" you have the option to unpublish a product without deleting it, just press: In
In "My Shop", on the card of each product, you have the "Edit" button.
It will allow you to change or update the information of your products How to edit the products I have already published?
It is interesting to add a quantity of stock so that your fans cannot buy a product that you do not have in stock, and thus avoid disappointment and improve your consideration of the fan.
Your products should show everything that you consider necessary and that show them in all their attractiveness. The minimum width is 512px and the size must be less than 950 kb. How should the images of my physical products be?
The shipping costs are applied in the checkout of the order of your fans and they are added to the amount of the products purchased. When creating a product, you must define the shipping costs. In case you want them included in the price, you should indicate that they are zero.
You can choose in which countries your products will be displayed (Active Countries) and in which they will not be displayed (Disallowed Countries). By default, all countries will appear as active. What are active countries and disallowed countries?
A product in "New Products" is a fantastic occasion to encourage your sales, and it is displayed at the top of your shop. Rotate your offerings or include new ones from time to time so your fans find different things in your shop.
A product on sale is associated with a discounted price, it will appear in a preferential place in the shop with the old price struck out and the new price will appear next to it. How do sales work inside my shop?
When you check the limited edition box it informs your fans that it is an exclusive product with limited availability. Having products of this type in the shop gives you the option to encourage your sales if you communicate it correctly. But on the other hand, you should not abuse this option, because it will cease to be effective.
In the artist administration area, there is a part dedicated to Manage Orders. Inside, you have all the information in a list format, and you can access the detail of each of the orders or export the list to analyze it in detail if you want. How can I see the history of the orders that have come through?
In the artist administration area, in the "Manage Order" section you can access the list with the order history you have received. If you click on any of them, the detail of the order will be shown. How can I see the detail of an order and which fields can I edit? In the artist administration area, in the Within this detail, you can edit the status of the order (pending payment/pending/sent), and you can edit the Internal Artists comments field to add information to help you manage that order.
It is important to update the status of the order to "Sent" when you make the shipment so that the user knows that the order is on the way.
You receive income into your PayPal account instantly every time an item is sold if the payment of the product has been made through credit/debit card or PayPal.
You will receive the payment in your bank account if the product has been paid by bank transfer. If you allow this payment option you must check your bank account personally, so that you can indicate that the order has been paid when you receive the income from the user, changing the state to “Pending Delivery” as soon as it is paid and then “Sent” when you make the shipment. The user should at all times be kept informed of the status of his/her order.
The buyer pays the shipping costs that you have established for your products along with the amount of the products. You will have to pay the shipping costs to the courier company that you are going to use. Depending on the weight of the product, destination and shipping company that you use, these costs will vary. Identifying them separately is useful on the one hand to earn the same for each product regardless of where you ship it and on the other hand because your buyer will know which portion of the payment goes to you and which portion is intended to cover the shipping costs (therefore not benefiting you).
Beloud does not intervene in that part of the process.
You have the option to look for yourself in the search engine of the “landing page” of the shop through this link: https://beloud.co/shop/. That way you can see the shop URL. To access your artist administration area, simply enter your email and password in this link: https://adminartist.beloud.co/. In "Personal Information" section you also have access to the URL of your shop. I do not remember the URL of my shop, how can I find it?
Click this link: https://adminartist.beloud.co/index.php/auth/forgotpassword, and you will receive an email with a link to reset a password.
You can see the detail of an order and edit its status or add comments, but they can never be deleted.
In your artist administration (Bee Pro) area, you can add your own return policy (how you want to act in the case of a return request). This policy will always be accessible to your buyers.
Based on this policy you set the procedure to return or change a product. Our recommendation is that you write a very clear and concise return policy, taking into account who is responsible for the cost of sending the return, the period of time available to a fan to make a return and the deadlines that you need to do it. Always keep a channel of communication open with your fans to meet their needs, returning or changing something is not a pleasant process for anyone and the simpler and more efficiently you do it, the happier your fans will be.
Beloud automatically sends a confirmation email to each buyer who makes a purchase. Additionally, an email is sent to the artist to inform him that it has a new order.
The information corresponding to the payment and the shipping of the orders must be changed manually by the artist in the "Manage Orders" section.
Remember that the order status is a field that is visible to the buyer when he/she checks the status of his /her order, so keep this information as up to date as possible.
In the artist administration area, in the "Manage Order" section, you have all the information related to the sales that have been made. It can be filtered and exported to improve the processing of information.
A fan or user can request from you, by email, the cancellation or return of an order.
An order can be canceled when it is still in the "payment pending" or "pending shipping" status.
When the order has already been passed to the "sent" status, the order can no longer be canceled and it would have to be processed as a return.
When a user requests the cancellation of an order whose payment selection is bank transfer, you can cancel it if it is in the “payment pending” or “pending shipping” status. If the order is in the “sent” status you must create a return.
Once you receive an email from a buyer requesting the cancellation of an order, the procedure is simple. You just have to go to your “Manage Orders” area and press the “Edit” button corresponding to the order you want to cancel. There may be two cases:
  • The order is payment pending. To cancel, you have to press the “Delete/cancel order” button and then “Save". IMPORTANT: by doing this you will lose all the order data.
  • How can I cancel an order made by bank transfer?
  • The order is pending shipping. In this case, the user has already paid the order, when you deploy the “General status of the order” menu the option “Cancelled" will appear. Select this option and then click “Save".
  • How can I cancel an order made by bank transfer?
When you click the "Save" button you will receive a message to inform you that to return the amount to the user you must make a bank transfer manually. To confirm the cancellation of the order, press "Yes, cancel". How can I cancel an order made by bank transfer?
Beloud will refund you 85% of the Beloud commission through the Beloud balance.
Whenever a user requests it, you can cancel an order, but remember that you can only proceed with the cancellation if the order is in the "pending shipping" status. In case it is in the "sent" status you must manage a return instead of cancellation.
To cancel, firstly you have to enter the "Order Management" section of your administration area and press the "Edit" button of the order that you want to cancel. Once inside, click on "Additional Information" to see more details of the order. How can I cancel an order made by PayPal? Look for the Financial operator ID PAYPAL to be able to refund the money from your PayPal account. How can I cancel an order made by PayPal? Then access your PayPal account and look for your order in “My recent transactions". Click on “Details” of your order to confirm that the information is correct. How can I cancel an order made by PayPal? Verify that the Financial operator ID PAYPAL shown in Beloud matches the PayPal transaction ID and return to “My recent transactions” to click on “Issue refund". How can I cancel an order made by PayPal? How can I cancel an order made by PayPal? Once the money has been refunded to the user through PayPal, go back to your administration area, enter the details of the order you want to cancel, deploy the "General status of the order" menu and select the "Cancelled" option. Then click "Save". How can I cancel an order made by PayPal?
In cases where an order has already been sent, if the user requests a return through an email, you will have to process it. Here is how to do it, step by step:
Enter the “Order Management” section and click the “Edit” button of the order you want to return. The order detail will open. Once inside, select in the drop-down menu “General status of the order” the option “Returned” and continue on to “Save". How can I process the return of an order made by bank transfer? When you press “Save” you are informed that to return the amount to the user you must make a bank transfer manually. How can I process the return of an order made by bank transfer?
If a buyer requests the return of an order via email, you can process it only when the order is in the “sent” status. To process the return, follow these steps: Enter your administration area of Beloud, click on the “Manage Orders” section and press the “Edit” button corresponding to the order that you want to return. Once inside, click on “Additional information” to see additional details of the order. How can I process the return of an order made by PayPal? Look at the Financial operator ID PAYPAL to be able to refund the money from your PayPal account. How can I process the return of an order made by PayPal? Then access your PayPal account and look for your order in “My recent transactions". Click on “Details” of your order to confirm that the information is correct. How can I process the return of an order made by PayPal? Verify that the Financial operator ID PAYPAL shown in Beloud matches the PayPal transaction ID and return to “My recent transactions” to click on “Issue refund". How can I process the return of an order made by PayPal? How can I process the return of an order made by PayPal? Once the money has been refunded to the user (depending on your return policy you can return everything, everything except shipping costs, etc.), go back to your administration area, enter the details of the order you want to cancel, deploy the “General status of the order” menu and select the “Returned” option. Then click “Save". How can I process the return of an order made by PayPal?
Beloud will refund 85% of Beloud's commission directly to your PayPal account as soon as you change the order status to cancelled or returned.
The first thing you have to take into account is that people may not know your onlineshop. It is also possible that they had seen it in the past, but do not have it in mind or have forgotten that there is where your precious items are sold.
Therefore, there is something fundamental that you will have to watch out for. The communication of your shop is vital: let know your current and potential fans that your online shop exists, use mailings or periodic publications in your social networks, so they know that you exist and they do not forget, but without overwhelming them. Use publications that may interest them to remind that you are, as they would say in some film noir “…making it look like an accident”.
There is another point that you have to take into account. If you attract your fans to your Beloudshop, it will give you the option to manage your contacts in the future. This way you can collect their email for future communications, which opens the door to more specific actions for each fan group.
As initial recommendations, it is important that you consider some aspects:
  1. Take care of your shop image, make the photos of your products attractive to your fans, and describe the product the best possible.
  2. Try to place your prices in the market average, something that your fans see as logical to pay for your products.
  3. Use the descriptions of the product in order to engage your fans once they see the detail of a product.
  4. Facilitate the option of alternative payment methods from credit card or PayPal, such as bank transfer, for your fans.
  5. Update or Rotate the products in your shop from time to time to make your shop cooler.
  6. Always keep your shop alive: use raffles and promotions in your online shop and communicate it as much as you can, you will see that whenever you do an action of this type it will generate traffic and sales in your Webstore.
Your fans are looking for special products, so use this to redirect traffic to your online shop. If you have made special albums or merchandise editions that’s great, but if not, no problem! Try to make a special pack in order to sell it exclusively in your online shop. It could be an album plus a t-shirt, a t-shirt plus a sticker…. There are endless possibilities, do not worry if your discography is not enough big yet to offer packs with more than one album, instead of that you can send autographed articles. Use your creativity to offer exclusive products or experiences in your Beloud Webstore
Beloud allows you to present products in promotion, which also will be shown in preferential spaces in your Webstore. Try promoting some products and communicate them on your social networks. It is important that you rotate the promotions; if you do it and communicate properly, you will generate curiosity among your audience with the goal that your fans autonomously visit your Beloud Webstore from time to time to see what is new.
Beloud gives you a very powerful tool and does it for free so you can sell more. These are raffles. These raffles work on a point system; the more points a fan earns, the more chances to win or more entries for the raffle. The scoring methods are as follows:
  • A purchase = 10 points
  • A fan adds you to favorites, by clicking the heart icon on your artist page = 1 point
  • A fan shares your Webstore on Facebook, Twitter or WhatsApp = 1 point = 1 point
You set the prize (s) you want to offer in your raffle and set the final date of the raffle. Once finalised, the system chooses the winner based on their points in a randomized fashion. The more points, the more possibilities there are to win! The winner will be announced automatically, on the web and by email to you and all participants, and you will have all your data in your administration area so that you can deliver the prize.
It is a great tool; if you use it and communicate it well, you can generate a significant number of visits and sales in your store, as well as getting your fans involved on your social networks. What are you waiting for, think of an interesting prize and launch your raffle!
Your fans are eager to get new material, whether it is a record, a new edition of the 73's T-Shirt ... When you add a product to Beloud, you can label it as a new product, those products will have a place on the home page of the website. Beloud and will appear on the front line in your shop. If you follow up by communicating your news, adding links and writing posts with the photograph of the new product in social networks, you will see how it is sold.
Did you know that you can create your Beloud store on Facebook so your fans can buy directly from there?
Creating your Facebook shop so your fans can buy directly is very easy. Here's how to do it. To create your shop, access to your Facebook page settings and click the third section, "Edit page”. Then, in the "Tabs” section, click the "Add tab” button. In the "Add a Tab” popup window, click the "Add tab” button of the "Shop” section. Once you have the shop active, it will appear in your Facebook side menu, as seen in the image. First you will have to accept the Merchant Term and Policies. After that, you have to select the payment method clicking in the “Check Out on Another Website” and the “Continue” button. Then, a currency-selection pop-up window will appear. Follow those instructions.
Adding products to your Facebook shop is very simple. Once you have the shop active, it will appear in your Facebook side menu. Inside the shop click the “Add products” button. How do I add products to my Facebook shop? A pop-up window called “Add Product” will open in order to fill in all the necessary information. In the “Checkout URL” you will have to copy the URL of the product of your shop in Beloud. How do I add products to my Facebook shop? Select “Add Photos” to upload the image corresponding to the product. After filling in the name of the product, you will have to establish the price. If your product has a sale price, you must select the option “This product is on sale” and input the normal price and the sale price. In the description, you can introduce a brief explanation of the characteristics of the products. How do I add products to my Facebook shop? Once you have all the data completed and saved, your product will be visible on Facebook!
Once you have your products in the shop, under the image of each one on the left you will have the "Edit" option, click it to introduce any modification.
Use key dates to launch promotions, mark in your calendar dates like Christmas, Father's Day, Mother's Day, Valentine's Day ... and plan a special promotion. It is crucial to do this in advance and plan it well, everyone wants to sell at Christmas, so if you wait for the key dates, you probably be too late to catch the wave.
And what if there is no key date nearby? Do not worry, every day is the international day of something, use it as an excuse to communicate so that your shops stimulated and receives visitors. Be original, always offer something attractive for your fans in your communications and you will not lose visits.